Last updated: 12.25.2025
1. Overview
At Alice Art Collection, each piece is handled with care and attention to quality. Due to the nature of our products, our refund and return policy is limited to specific situations outlined below.
2. Returns for Damaged or Incorrect Items
We accept returns only in cases where:
- The item arrives damaged, or
- You receive the wrong item
In such cases:
- You must notify us within 48 hours of delivery
- You may be asked to provide photos or supporting evidence
Once approved:
- We will cover 100% of return shipping costs
- You will receive either a replacement or a refund, depending on availability
3. No Returns for Change of Mind
We do not accept returns or issue refunds for:
- Change of mind
- Personal preference
- Incorrect selection at the time of purchase
Please review product details carefully before placing an order.
4. Refund Process
If your return is approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
5. Non-Returnable Items
Unless damaged or incorrect, all items are considered final sale.
6. Contact
To request a return or report an issue, please contact us via:
https://alice-artcollection.com/
Include:
- Your order details
- A description of the issue
- Photos (if applicable)